Submit a request
How to search?
How are families classified?
How can I translate a profile, a message?
Contact a member of the World is a Village community
How do I contact a member of the World is a Village community?
How can I chat with a family who doesn’t speak my language?
Where can I find the contact requests I sent?
How to reply to the messages I receive? Where can I find them?
Book a Trip
How to book?
Where can I see the number of WIV points that my trip will cost ?
When do I pay for my stay?
Where can I find my trip confirmation?
Modify a Trip
Modify a trip
Travel with full peace of mind
How to prepare my trip?
What suggestions for transport?
How to be a respectful traveler?
What are the cancellation policies for World is a Village?
Are the Assistance fees refundable?
If I cancel, will I be refunded?